@import url("https://fonts.googleapis.com/css2?family=Fira+Code:wght@500;600;700&family=Fira+Sans:wght@400;500;600;700&display=swap");
/* Modernízate Contact Center · sistema de diseño (ui-ux-pro-max: consola de operaciones, oscuro por defecto) */
:root{
  --bg:#0B1222;--bg2:#0F172A;--card:#151E33;--card2:#1B2540;--muted:#232D47;--line:#2A3654;--line2:#36446A;
  --txt:#F1F5F9;--txt2:#CBD5E1;--mut:#94A3B8;
  --pri:#38BDF8;--pri-strong:#0EA5E9;--on-pri:#06263A;--brand:#1A2A58;
  --ok:#22C55E;--ok-bg:rgba(34,197,94,.14);--warn:#F59E0B;--warn-bg:rgba(245,158,11,.15);--err:#EF4444;--err-bg:rgba(239,68,68,.15);--info:#38BDF8;--info-bg:rgba(56,189,248,.14);
  --ring:#7DD3FC;--shadow:0 10px 30px rgba(2,6,23,.45);--radius:14px;--glass:rgba(21,30,51,.72);
  --font:"Fira Sans",system-ui,-apple-system,"Segoe UI",Arial,sans-serif;--mono:"Fira Code",ui-monospace,Consolas,monospace;
  color-scheme:dark;
}
:root[data-theme="light"]{
  --bg:#EEF2F8;--bg2:#E6ECF5;--card:#FFFFFF;--card2:#F6F8FC;--muted:#EDF1F7;--line:#DCE3EE;--line2:#C9D3E3;
  --txt:#0F172A;--txt2:#334155;--mut:#5B6B82;
  --pri:#0369A1;--pri-strong:#075985;--on-pri:#FFFFFF;
  --ok:#15803D;--ok-bg:#DCFCE7;--warn:#B45309;--warn-bg:#FEF3C7;--err:#B91C1C;--err-bg:#FEE2E2;--info:#0369A1;--info-bg:#E0F2FE;
  --ring:#0369A1;--shadow:0 6px 18px rgba(15,23,42,.08);--glass:rgba(255,255,255,.8);color-scheme:light;
}
*{box-sizing:border-box}
html,body{margin:0;background:var(--bg);color:var(--txt);font:15px/1.5 var(--font);-webkit-font-smoothing:antialiased}
body{background:radial-gradient(1200px 600px at 100% -10%,rgba(56,189,248,.08),transparent 60%),radial-gradient(900px 500px at -10% 110%,rgba(34,197,94,.06),transparent 60%),var(--bg);min-height:100vh}
a{color:var(--pri)}
button,input,select,textarea{font:inherit;color:inherit}
:focus-visible{outline:3px solid var(--ring);outline-offset:2px;border-radius:8px}
.ico{width:18px;height:18px;flex:none;vertical-align:-3px}
.num,.kpi b,td.num{font-family:var(--mono);font-variant-numeric:tabular-nums}
.skip{position:absolute;left:-999px;top:8px;background:var(--pri);color:var(--on-pri);padding:8px 12px;border-radius:8px;z-index:99}.skip:focus{left:8px}

/* barra superior */
.top{display:flex;align-items:center;gap:12px;background:var(--glass);backdrop-filter:blur(14px);-webkit-backdrop-filter:blur(14px);border-bottom:1px solid var(--line);padding:10px 18px;position:sticky;top:0;z-index:20;min-height:62px}
.top .marca{display:flex;align-items:center;gap:10px;font-weight:700;font-size:16px;letter-spacing:.01em}
.top .marca img{width:34px;height:34px;border-radius:9px}
.top .marca small{display:block;font-weight:500;font-size:12px;color:var(--mut)}
.top .esp{flex:1}
.top .quien{font-size:13px;color:var(--txt2);text-align:right;line-height:1.3}
.top .quien b{color:var(--txt)}
.top button,.top a.tbtn,.top select{display:inline-flex;align-items:center;gap:7px;background:var(--card2);color:var(--txt);border:1px solid var(--line);border-radius:10px;padding:8px 12px;min-height:40px;cursor:pointer;text-decoration:none;font-weight:500;transition:background .18s,border-color .18s}
.top button:hover,.top a.tbtn:hover{border-color:var(--line2);background:var(--muted)}
.icon-btn{width:40px;justify-content:center;padding:0!important}

/* estructura con barra lateral */
.shell{display:grid;grid-template-columns:236px 1fr;min-height:calc(100vh - 62px)}
.tabs{display:flex;flex-direction:column;gap:4px;padding:16px 12px;border-right:1px solid var(--line);background:linear-gradient(180deg,var(--bg2),transparent);position:sticky;top:62px;height:calc(100vh - 62px);overflow:auto}
.tabs .grupo{font-size:11px;text-transform:uppercase;letter-spacing:.08em;color:var(--mut);padding:12px 12px 4px}
.tabs button{display:flex;align-items:center;gap:10px;border:0;background:none;padding:10px 12px;color:var(--txt2);cursor:pointer;border-radius:10px;text-align:left;font-weight:500;min-height:42px;transition:background .18s,color .18s}
.tabs button:hover{background:var(--card2);color:var(--txt)}
.tabs button.on{background:var(--info-bg);color:var(--pri);box-shadow:inset 3px 0 0 var(--pri)}
@media (max-width:900px){.shell{grid-template-columns:1fr}.tabs{flex-direction:row;position:static;height:auto;overflow-x:auto;border-right:0;border-bottom:1px solid var(--line);padding:8px}.tabs .grupo{display:none}.tabs button{white-space:nowrap}}

main{padding:20px;max-width:1560px;width:100%;margin:0 auto}
.titulo{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:0 0 16px}
.titulo h2{margin:0;font-size:20px}.titulo p{margin:2px 0 0;color:var(--mut);font-size:13px}
.grid{display:grid;gap:16px}
.g3{grid-template-columns:340px minmax(0,1fr) 360px}
.g2{grid-template-columns:repeat(2,minmax(0,1fr))}
@media(max-width:1180px){.g3,.g2{grid-template-columns:1fr}}

.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:16px 18px;box-shadow:var(--shadow)}
.card h3{margin:0 0 12px;font-size:13px;color:var(--mut);text-transform:uppercase;letter-spacing:.07em;display:flex;align-items:center;gap:8px;font-weight:600}
.card h3 .ico{color:var(--pri)}

/* indicadores */
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(168px,1fr));gap:12px;margin-bottom:16px}
.kpi{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:14px 16px;position:relative;overflow:hidden}
.kpi::before{content:"";position:absolute;inset:0 auto 0 0;width:4px;background:var(--pri)}
.kpi b{display:block;font-size:28px;line-height:1.15;font-weight:700;color:var(--txt)}
.kpi span{font-size:12.5px;color:var(--mut)}
.kpi.alerta::before{background:var(--err)}.kpi.alerta b{color:var(--err)}

/* tablas */
table{width:100%;border-collapse:collapse}
th{background:var(--card2);color:var(--mut);font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.05em;text-align:left;padding:10px;border-bottom:1px solid var(--line);position:sticky;top:0;z-index:1}
td{padding:10px;border-bottom:1px solid var(--line);font-size:14px;vertical-align:middle;color:var(--txt2)}
tbody tr{transition:background .15s}tbody tr:hover{background:var(--card2)}
td b{color:var(--txt)}
.tabla{max-height:540px;overflow:auto;border:1px solid var(--line);border-radius:12px}

/* chips de estado (texto + color, nunca solo color) */
.chip{display:inline-flex;align-items:center;gap:6px;padding:3px 10px;border-radius:99px;font-size:12.5px;font-weight:600;white-space:nowrap}
.chip::before{content:"";width:7px;height:7px;border-radius:50%;background:currentColor}
.c-ok{background:var(--ok-bg);color:var(--ok)}.c-warn{background:var(--warn-bg);color:var(--warn)}.c-err{background:var(--err-bg);color:var(--err)}.c-info{background:var(--info-bg);color:var(--info)}.c-mut{background:var(--muted);color:var(--mut)}

/* botones */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:1px solid transparent;border-radius:10px;padding:10px 16px;min-height:44px;font-weight:600;cursor:pointer;background:var(--pri-strong);color:#fff;transition:filter .18s,transform .1s,background .18s;touch-action:manipulation}
:root[data-theme="light"] .btn{background:var(--brand)}
.btn:hover{filter:brightness(1.08)}.btn:active{transform:translateY(1px)}
.btn:disabled{opacity:.45;cursor:not-allowed;filter:none}
.btn.sec,:root[data-theme="light"] .btn.sec{background:var(--card2);color:var(--txt);border-color:var(--line)}
.btn.sec:hover{border-color:var(--line2)}
.btn.ok,:root[data-theme="light"] .btn.ok{background:#16A34A;color:#fff}.btn.err,:root[data-theme="light"] .btn.err{background:#DC2626;color:#fff}
.btn.warn,:root[data-theme="light"] .btn.warn{background:#D97706;color:#fff}.btn.sky,:root[data-theme="light"] .btn.sky{background:var(--pri-strong);color:#fff}
.btn.sm{padding:6px 11px;min-height:34px;font-size:13px;border-radius:9px}
.fila{display:flex;gap:8px;align-items:center;flex-wrap:wrap}

/* formularios */
input,select,textarea{border:1px solid var(--line);border-radius:10px;padding:10px 12px;background:var(--bg2);width:100%;min-height:44px;transition:border-color .18s,box-shadow .18s}
:root[data-theme="light"] input,:root[data-theme="light"] select,:root[data-theme="light"] textarea{background:#fff}
input:focus,select:focus,textarea:focus{border-color:var(--pri);box-shadow:0 0 0 3px var(--info-bg);outline:none}
input[type=checkbox]{width:18px;min-height:18px;accent-color:var(--pri-strong);vertical-align:-3px;margin-right:6px}
label{font-size:12.5px;color:var(--mut);font-weight:600;display:block;margin:10px 0 5px}
.mut{color:var(--mut);font-size:13px}
.vacio{color:var(--mut);text-align:center;padding:22px}

/* teléfono */
.fono .pantalla{background:linear-gradient(135deg,#13254F,#0B1735);color:#fff;border:1px solid var(--line2);border-radius:14px;padding:14px;margin-bottom:12px;min-height:104px}
.fono .pantalla .est{font-size:12.5px;color:#BAE6FD;display:flex;align-items:center}
.fono .pantalla .num{font-size:22px;font-weight:700;letter-spacing:.02em;word-break:break-word;margin-top:6px}
.fono .pantalla .t{font-size:13px;color:#C7D2FE;font-family:var(--mono)}
.teclado{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin:10px 0}
.teclado button{min-height:48px;border:1px solid var(--line);background:var(--card2);border-radius:12px;font-size:19px;font-weight:600;cursor:pointer;color:var(--txt);font-family:var(--mono);transition:background .15s,border-color .15s}
.teclado button:hover{border-color:var(--line2);background:var(--muted)}
.teclado button:active{background:var(--info-bg)}
.acciones{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.sonando{animation:latido 1.1s infinite}
@keyframes latido{50%{box-shadow:0 0 0 7px rgba(56,189,248,.35)}}
.ficha{border:1px solid var(--pri);background:var(--info-bg);border-radius:14px;padding:14px}
.ficha .n{font-size:19px;font-weight:700;color:var(--txt)}
.punto{display:inline-block;width:9px;height:9px;border-radius:50%;margin-right:7px;background:#94A3B8}
.punto.ok{background:#22C55E;box-shadow:0 0 0 3px rgba(34,197,94,.25)}.punto.err{background:#EF4444}.punto.warn{background:#F59E0B}

/* login */
.login{min-height:100vh;display:grid;grid-template-columns:1.1fr 1fr}
.login .lado{padding:56px;background:radial-gradient(700px 400px at 20% 10%,rgba(56,189,248,.25),transparent 60%),linear-gradient(160deg,#0B1735,#060B18);color:#E2E8F0;display:flex;flex-direction:column;justify-content:center;gap:22px;border-right:1px solid var(--line)}
.login .lado h1{font-size:38px;line-height:1.15;margin:0;color:#fff}
.login .lado p{color:#94A3B8;margin:0;max-width:520px;font-size:16px}
.login .lado ul{list-style:none;padding:0;margin:0;display:grid;gap:12px}
.login .lado li{display:flex;gap:12px;align-items:flex-start;color:#CBD5E1}
.login .lado li .ico{color:#22C55E;width:20px;height:20px;margin-top:2px}
.login .form{display:grid;place-items:center;padding:24px}
.login .card{width:min(400px,100%);padding:30px}
.login .card h2{margin:12px 0 4px;font-size:22px}
@media(max-width:900px){.login{grid-template-columns:1fr}.login .lado{display:none}}

.aviso{background:var(--warn-bg);color:var(--warn);border:1px solid var(--warn);border-radius:10px;padding:10px 12px;font-size:13.5px;margin:10px 0}
.barra{height:8px;background:var(--muted);border-radius:99px;overflow:hidden}.barra i{display:block;height:100%;background:linear-gradient(90deg,var(--pri-strong),var(--ok));border-radius:99px}
audio{width:100%;height:36px}
.oculto{display:none!important}
.toast{position:fixed;bottom:20px;right:20px;background:var(--card);color:var(--txt);border:1px solid var(--line2);padding:12px 16px;border-radius:12px;z-index:50;box-shadow:var(--shadow);border-left:4px solid var(--ok)}
@media (prefers-reduced-motion:reduce){*,*::before,*::after{animation:none!important;transition:none!important}}